FAQ




Will there be archives of the games?
Yes, archives will be available after the live event.  Live events are free, however, their is a charge of $9.95 to view a previous game.  Purchasing an archive game is valid for 90 days.
I am having trouble logging into my account. What can I do?
If you have forgotten your password you can use the Password Reset to create a new one.  If you suspect that you have typed in your email address incorrectly you can create a new account or contact [email protected] and we can fix the issue for you.
Can I buy a digital copy of a game?
Digital downloads of games will not be available for sale.  The event organizers will forward to teams a copy of all of the team's games on a flash drive or DVD after the event is over.  Players will be able to request copies of games from their team managers.
The game is not showing after the countdown ends. What do I do?
Some games may run long which causes the next game to start late.   If you see a Video Not Available message at the beginning of an event you will need to refresh your browser to get the new stream.  
Do I need to Register to watch?
Yes, in order to access the games you will need to create an account.   There is no charge to Register for the site.  All live games can be accessed FREE.
What devices can I watch the service on?

The service is designed and supported for viewing on PC, Android phones and tablets, and iOS phones and tablets. The sire is responsively designed and can be viewed on a variety of screen sizes. You may cast to a TV using an Android device for Google Chromecast, or an Apple device for Apple TV.

What kind of Internet connection do I need?

Our live internet video streams are delivered via adaptive streaming technologies. We currently deliver video at bitrates ranging from 400kbps to 4,500kbps. Most commercially available ADSL and cable connections should provide sufficient bandwidth for a quality viewing experience.

In order to view a video cast to a large screen TV, a minimum of 5Mbps download speed is recommended. Note that streaming via mobile connections consumes a lot of bandwidth. It is recommended that you consume video content over wired or WIFI connections. Shared hotspots may not provide you with sufficient bandwidth to have a reliable streaming experience.

How do I get Chromecast the video to my TV?

There are there are a few ways to get the content onto a large screen TV:

  1. In order to Chromecast, you need to have a Google Chromecast dongle connected to your TV. Once the Chromecast device is connected to your local home network, you will see a "casting" icon in the player. Press the icon and the video will be displayed on your connect TV. For further information on how to Chromecast visit https://support.google.com/chromecast/answer/6006232?hl=en-CA
  2. To use AirPlay, you will require an Apple TV device connect to your TV and local network. Once this is set up, you will see the option on your iOS device (iPhone, IPad or Mac) to Airplay. For further information visit https://support.apple.com/en-ca/HT204289
  3. If you do not have a wireless device that supports Chromecast or Airplay, you can use an HDMI (or similar connection) on your PC or laptop to display on a TV. For further information visit http://www.techadvisor.co.uk/how-to/laptop/how-connect-laptop-tv-3280787/

New casting technologies are evolving at a rapid pace. Your devices may have their own propriety casting capabilities. Please be advised that due to the rapid changes in technology we are unable to warrant that third -party casting technologies will work with the system.

Casting is supported in Google Chrome (Android and Desktop) via Chromecast and in Safari (iOS and mac OS) via Airplay. At present, no other Casting configurations are officially supported in any other browsers.